What our Customers say...
Your company has assisted my wife and me on two occasions in the last three years. Both situations involved one of our HVAC systems leaking and damaging our reclaimed heart pine floors. The first was due to the HVAC company employee error. The second was due to the age of the same equipment.
SERVPRO performed the clean-up for both accidents. In the first incident, we decided to use the flooring company to do the restoration that the original owner used when building the home. Not a good idea. It was very slow, not a very good job and poor communication.
After installing new HVAC systems we decided to use SERVPRO for the entire process for the second incident. This was the smartest move we could have made. We had worked with Alex Shalyapin on our first clean-up and felt
very confident with his work. When we realized we he would be the contact person we were very relieved.
We are writing to you to commend Alex. He is truly an asset to your company. He was with us through the entire process making sure it ran as smoothly as possible and that we didn't worry as we did in the first situation. He is very professional, polite and to us, very caring. We wanted to give him a huge "thank you" and make you aware of our appreciation.
They were extremely professional, friendly, prompt and courteous and I can unequivocally recommend them with out any reservations.
Everyone was great - especially Dane!
You were engaged in every step in a way that alleviated my worries and helped me get through a pretty disastrous situation with a minimum of anxiety. I found each member of SERVPRO whom I interacted with was exceptionally professional, efficient and competent, but also, remarkably, went the extra mile to help in every way they could to get things done and to make me feel comfortable. This is the best experience I have ever had with any business.
SERVPRO was amazing. They were very polite and on time. They exceeded my expectations. They got my house fixed in time for Christmas and I can't thank them enough. I would use them in the future.
Really appreciated Alex's attentiveness to all my requests. Sean and Toby were especially helpful with every aspect.
They all did a wonderful job! Thanks so much!
SERVPRO has exceeded my expectations by far and provided excellence beyond what I would have imagined. They deserve recognition for their outstanding performance in every way imaginable.
It was a pleasure working with Tammy in your office and with Steve in relation to the repairs in our home. Very happy with all services! Steve was very thorough and accommodating!
The guys were very nice and courteous. They were out very quickly and not late, but early!!
We are very satisfied with the service so far. Clark arrived within 2 hours of my initial call to the insurance company. Within 3 hours the carpets were up, floor removed and the blowers were on. The next 2 days he arrived when he said he would be here. Dick was also prompt and efficient!
The team was very courteous, polite and performed excellent job duties.
The most professional company I have ever dealt with. I was very impressed with all of your staff. The work was done in a timely fashion and all looks great.
Just want to say thank you for all your help! Thank you Sean for your professionalism and sharing your knowledge and showing me guidance. You represented your company with great pride and dignity. You are a true asset to your company. I would highly recommend SERVPRO® to anyone needing services. Thank you again!
Clark and his team answered all of my questions and concerns and put me at ease with the whole process. Thank you so much!
Everyone was professional, accommodating and very personable!
I just wanted to bring to your attention the outstanding job SERVPRO ® did in our condo.They were able to restore the kitchen beautifully.In addition, Frank Basile (project mgr) worked very hard to ensure we did not lose any rentals. He got us up and running.I think he went above and beyond and I just wanted you to be aware.He and Sean, and the others in his crew were very professional.Professional in their skills, the way they interacted with each other and with my wife and I.
I was so impressed by Sean, James, Sylina and Pete. They contacted me, came when they said and got right to work and alleviated ALL my anxiety! As a business owner I am very impressed!
I have never been so impressed by SERVPRO's Staff. They have taken great care of me, and my home during the entire restoration Process. Very Prompt!
I am Susanne Dickerson Barbara's daughter and I was here visiting when this episode began. I have been so impressed with SERVPRO. You have treated her as if she was your own mother! Thank you so much!
The 3 staff members that serviced us were great. Because of Alex and his techs, I will certainly use SERVPRO again as well as tell other Managers in my organization to give SERVPRO their business. Once again, Alex was a pleasure to deal with and because of him we will add SERVPRO as a Preferred Contractor.
It’s all about good customer service with quality work, and SERVPRO exceeded both … well beyond what my family expected in a crisis such as ours!!
SERVPRO truly goes the extra mile and for that, I commend them!
When we called on you to provide equipment for water removal and drying up buildings, you answered with exceptional speed. That immediate response helped us restore electricity to the many customers affected by the storms.
As a businessman and concerned member of our community, I appreciated and was very grateful for the recent work done by SERVPRO.
On completion of the project we inspected all of the work, and to our satisfaction, we saw that all the results were of high quality - from the structure/content removal – to the wall/ceiling gutting – to the cleaning, spraying, disinfecting, and finally the drying of all interior walls.
Please know your hard work makes a difference. My situation has been very upsetting and stressful, but working with your company was a wonderful experience. You truly helped me out during a very messy time!
I have been a claims adjuster for many years and I have never experienced such good follow-up activity at the highest level that was performed. It definitely reflects well on your facility and gives me something to brag about to my fellow adjusters and customers.
I recommend SERVPRO to anyone looking for restoration cleaning. The owner, crew and office staff was the epitome of friendly yet professional at the same time. I can’t thank you enough for restoring my home back to its original state.
SERVPRO’s extensive knowledge and experience resulted in us having to spend only two nights out of our home thanks to a very smooth, well coordinated flow of workman and repairs.
The SERVPRO Storm Team made it possible for us to have sanitary homes so our contractors could safely work and our new equipment could remain contamination free.
We contacted SERVPRO for a kitchen fire cleanup. They were not only professional, but also friendly while they performed their job. Customer service of this quality is rare and very much appreciated by us.
SERVPRO was recommended to me by FEMA. From the moment I placed the call until the house was dry and clean, I was treated with extraordinary service.
Of all the contractors we dealt with the SERVPRO team stands out as the most professional and most helpful.
I felt like truckloads of my best friends had come to help me through this crisis! I could not be any happier!
I had some water damage to a few of my commercial properties and I called SERVPRO 2nd but they showed up first! It was all good from there.
Your attention to detail, persistent follow up and critical follow through is in a class of its own. Anyone who uses your company for mold remediation and water dry-out services will definitely be making the right choice.
I just wanted to say thank you to SERVPRO for helping me after the storm. They were fast and friendly and I would recommend them to anyone who has had storm damage ruin their life.
The team at SERVPRO came in and cleaned up my commercial property so fast I didn't even lose a day of work. Thank you SERVPRO!
Mold freaks me out and I live in an area by the water so I am constantly worried about mold. I came upon some mold in a bathroom last summer and I immediately called the mold masters at SERVPRO. They came and removed it fast and it hasnt been back since.
I just wanted to say that we had the SERVPRO Halftime show perform for our school and I absolutely loved the show!
We had a small fire and even though it did not burn the whole house down it still left us feeling hopeless and scared. We called SERVPRO to come fix the fire damage and they gave us our hope back.
When the big rain storm caused all the flooding in SC it also cause a lot of sewage backups to happen around our home. It smelled horrible and was just nasty to look at. SERVPRO came in and cleaned up our sewage and made our neighborhood pretty again.
No one cleans out dryer vents better and faster than SERVPRO. Thanks for keeping us clean!
I live very close to the beach and it is always moist in my house. SERVPRO came out and not only cleaned my mold problem but left me with tricks to stop it from continuing to pester me every year.
Our family experienced a tremendous loss when there was a suicide after the holidays. SERVPRO came in and helped us clean up the room that it happened in and we are so extremely grateful.
We had the SERVPRO Halftime Show come and entertain at our school for our March Madness themed reading night. The kids and parents really loved the performance. It was so entertaining.
We learned the hard way that space heaters can cause lots of fire damage if left unattended. Thankfully there is a SERVPRO just minutes from our residence because they are so amazing at getting smoke damage out of homes.
My family called upon SERVPRO to help us through a very tough time in cleaning up after a horrible incident that occurred in our home. They were professional and courteous and very discreet in handling the clean up.
We have 3 big dogs and no matter how careful we are it still seems like they are going to make a mess of our carpet and rugs. We use SERVPRO regularly to help us mitigate those stubborn stains that need to be professionally cleaned.
Thank you SERVPRO of Horry & Georgetown Co. for becoming a hole sponsor!
SERVPRO did such a good job responding to our fire damage. They were on time and very professional. They left me feeling very happy!
I work at a convenience store that was unfortunately the scene of a very bloody crime. When the police investigators were gone I was left to clean the mess. I value my customers safety so I called the pros at SERVPRO to clean the crime scene up right the first time!
SERVPRO did an amazing job cleaning my ducts for me. We apparently had several rodents trying to escape the cold weather in my house and they had done some damage and left quite a mess. SERVPRO made it all disappear!
I've been using SERVPRO for years. Every spring they come out and clean my carpets. I am always grateful for the amazing job they do.
I had major flooding at my house. I called your company and another. SERVPRO's response was both immediate and professional. Your young man Adam came and no one will convince me he was not the answer to my prayers. Thank you SERVPRO of Horry County!
I was most impressed with Lauren when she took the FNOL. You are very fortunate to have a very smart lady who knew exactly what questions to ask!
I was really worried about mold until I talked to the professionals at SERVPRO of Horry County.
Thank you for all the help, SERVPRO has gone above and beyond!
SERVPRO's techniician John, repaired an area by a/c unit that was damaged by water intrusion in Myrtle Beach Golf and Yacht. John did an excellent job. I highly recommend them.
Nothing but professional, from upper management to technicians. One of the best companies I ever had the privilege to work for.
Some of the best guys in the strand!
So proud of this mold removal company.
Professional team that really care about homeowners. Well done.
5 out of 5 Stars!
How can you improve on excellence?
Five stars! Water damage experts.
Their storm damage service is 5 out of 5 Stars!
5 out of 5 stars for mold removal excellence in Myrtle Beach.
Fire damage experts!
I had the lucky honor of talking with their office and I found them to be delightful. I work for a restoration company in California and it was nice to be able to sit and talk with other people in the field who understand that we want the customer to come first.
So glad SERVPRO is here to service water damages or we would all be in deep water!
The fact that this location has been operating for decades locally here in the Myrtle Beach area is a huge accomplishment!
Mold is bad, SERVPRO of Horry Co gets rid of Mold so SERVPRO is GOOD!
Best fire damage fixers on the strand!
They do amazing work cleaning up filthy offices!
SERVPRO cleans up water super fast so the mold doesnt set in, thanks guys!
When you have a massive storm damage its nice to know that there is a competant company to help you out, that company is SERVPRO!
I am extremely pleased with their service!
Adam saved my home! He knew exactly what to do and was there to answer any question day or night!
You all have been so amazing, you have fixed my problems and truly made it like it never even happend! Thank you, thank you, thank you!
I had called SERVPRO because I had heard really good things about them!
Vinny was always prompt, courteous and thorough. He is an asset to your company.